Conditions



Pleasant would first and foremost like to thank you for your interest and support. We hope that our products meet your expectations and that you fully understand the conditions you have agreed to by purchasing through our website. If you are looking for the danish version of our conditions, simply scroll pass the english and the danish version will follow.

We ask you to skim through our terms and conditions to make yourself aware of your rights and privileges. Occasionally, there may be inaccurate information on our website (typographical errors, inaccuracies, or omissions etc.) that may relate to product descriptions, pricing, offers and availability. We reserve the right to correct any errors and inaccuracies, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order).


Payment


We accept credit cards and PayPal. Following credit cards can be used Dankort, Visa, Mastercard and Maestro.


Delivery


Orders received before 12 AM (GMT+01:00) will be processed and sent the same day. If your delivery address is within Denmark, you should receive your package within 3-6 days. If your delivery address is within Europe, you should receive your package within 3-10 days. If you live outside Europe expect 6-30 days for delivery. In any case we of course wish you a very pleasant waiting time.

We have decided to provide you with a cheap world wide shipping rate. All order within Denmark is 35 DKK, orders within Europe are 75 DKK and our world wide rate is 100 DKK. We do however offer free shipping for orders above 1200 DKK regardless of delivery country.


Regrets


If you regret your purchase within 14 days from the day you receive your order you have the rights to return it. Should this occur, we offer either a full refund or an exchange of your items for new ones in the same price range. You must return your items in the same condition as it was when you received it. The cost of returning your items is your responsibility. However, we offer to pay the costs of shipping new items in case you choose to exchange your returned items to new ones.

Please enclose name, address, email and phone number or your invoice id (or order id). If you wish to have your money returned, please enclose your bank account details. The amount will be transferred to your bank account within 7 days. Please send your returned items to:

Pleasant
att. Return
Stefansgade 12
2200 Nørrebro
Denmark


Complaints


Your right to invoke lack of conformity lasts for 2 years. This guarantee covers defects due to production and unusual wear.


Order confirmation


You will receive an order confirmation and receipt by email shortly after your have placed your order.


danish version
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